Distance Sales Contract

1. Parties

SELLER

Trade name / Name: Gökhan Türk — Salkım Çiçekevi (Salkım in Flowers)

Address: Aydınlı Mah. Gürpınar Cad. No: 42 İç Kapı No: 6, Tuzla / İstanbul

Phone / WhatsApp: 0552 213 50 53

E-mail: gokhant81@gmail.com

Tax office: Tuzla Vergi Dairesi

Website: www.salkiminflowers.com

BUYER: The person whose name, phone number and e-mail address appear on the order form. The person to whom the delivery is to be made (recipient) is specified separately in the order.

2. Subject of the contract

This contract governs the rights and obligations of the parties, pursuant to Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, regarding the sale and delivery of the products ordered by the BUYER electronically through the website www.salkiminflowers.com.

3. Product, price and payment

The name of the products, the selected size/option, add-ons, quantity and sale price are shown in the order summary and in the order information sent to the BUYER. All prices are in Turkish lira and include VAT.

Flower delivery is free in most of our delivery area; a delivery fee may apply to some distant districts. Any delivery fee is shown as a separate line in the order summary once the district is selected and is included in the total amount. The shipping fee for floristry supplies sent by cargo outside the area is notified to the BUYER before the order.

Payment is made by credit card / debit card (through the PayTR secure payment infrastructure, single payment) or by bank transfer (havale/EFT). Card details are not seen or stored by the SELLER. Orders placed with bank transfer are prepared after the payment has reached the account.

Payment is always taken in Turkish lira (TL). Any amounts in euros, US dollars or other currencies shown on the site are approximate and for information only; the amount charged is the TL amount. Your card issuer may convert it at its own exchange rate and may charge its own fees.

Refunds are made in Turkish lira; the amount credited to you in another currency may differ from the original charge due to exchange-rate changes and your card issuer's fees.

4. Delivery

Flower products are delivered to the Asian side of Istanbul (Tuzla, Pendik, Kartal, Maltepe, Ataşehir, Kadıköy, Üsküdar, Ümraniye, Sancaktepe, Sultanbeyli, Çekmeköy, Beykoz) and Kocaeli (Gebze, Darıca, Çayırova, Dilovası, Körfez, Derince, İzmit) by the SELLER's own courier or a contracted courier, on the day and within the time slot selected in the order. The cut-off time for same-day delivery is 17:00 (Istanbul time).

The delivery time may vary within the selected slot depending on demand, traffic and weather conditions. On special days (Valentine's Day, Mother's Day, etc.) delivery slots may be extended due to high demand; in this case the BUYER is informed.

Delivery is documented by taking a photo of the product at the place of delivery and recording the name of the person who received it and the delivery time. This record is the proof of delivery; it is shared with the BUYER on request.

If the recipient cannot be reached at the address, the BUYER is called; with the BUYER's approval a new delivery time is set or the product is left with a neighbour, the building security or an authorised person at the workplace. The SELLER is not responsible for delays or failed deliveries caused by missing or incorrect address or phone details.

Floristry supplies (ribbons, vases, wrapping, accessories) are sent by courier within our area and by cargo to other provinces. For cargo shipments the estimated delivery time is 1–3 business days and may not exceed the legal maximum of 30 days.

At delivery points such as hospitals, schools or ceremony venues there may be restrictions arising from the institution's rules (for example, flowers not being accepted in intensive care); in this case the BUYER is informed and the product is delivered to the nearest suitable point.

5. Product features and photos

Flowers are natural products. Depending on the season and supply, colour tones, stem lengths and how open the flowers are may differ slightly from the photos on the site.

If a flower variety in the order cannot be obtained that day, the BUYER chooses what should happen at the payment step: (a) use substitute flowers of similar colour and quality while keeping the bouquet's colour, style, size and value, or (b) ask the BUYER via WhatsApp before any substitute is used. If (a) is selected, the use of substitutes is deemed approved in advance by the BUYER; a substitute flower can never be of lower value. If (b) is selected, the BUYER's reply is awaited; this waiting may shift the delivery time.

When the bouquet is ready, its photo is sent to the WhatsApp number given by the BUYER before delivery.

6. Right of withdrawal

Pursuant to sub-paragraphs (c) and (ç) of the first paragraph of Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for products prepared specifically for the consumer in line with their requests and for products that can deteriorate quickly. Therefore there is no right of withdrawal for orders of cut flowers, bouquets, arrangements, potted plants, orchids and wreaths.

For floristry supplies (ribbons, vases, pots, wrapping and accessories) the BUYER may exercise the right of withdrawal within 14 days from the date of receiving the product without giving any reason. Notice of withdrawal is given in writing by e-mail or WhatsApp.

A product for which the right of withdrawal is exercised is sent to the SELLER unused, with its packaging unopened or in a resaleable condition, together with the invoice/order information, within 10 days from the date of notice. For return shipments made with the contracted cargo company notified by the SELLER, the shipping fee is borne by the SELLER.

The price of the product is refunded within 14 days from the date the notice of withdrawal reaches the SELLER, using the payment method used (to the same card for card payments).

7. Order cancellation

Flower orders may be cancelled by the BUYER before preparation begins; in this case the full amount paid is refunded. Orders that have been prepared or are on their way cannot be cancelled, as they are personalised and quickly perishable products.

The SELLER may cancel the order in cases such as the product not being obtainable, an address outside the delivery area being given or the payment not being approved; in this case the amount paid is refunded within 14 days.

8. Damaged or incorrect product

If the product received is damaged, incomplete or does not match the order, this must be reported with a photo by WhatsApp or e-mail within the day of delivery. The SELLER reviews the report; where it is justified, the product is sent again or its price is refunded.

Wilting and deterioration caused by unsuitable care conditions after delivery (sun, heat, lack of water, etc.) are not covered.

9. Personal data

The information of the BUYER and the recipient is processed only for preparing and delivering the order and for legal obligations. Details are in the KVKK Privacy Notice.

10. Dispute resolution

For disputes arising from this contract, the Consumer Arbitration Committees (Tüketici Hakem Heyetleri) at the BUYER's place of residence or where the transaction took place are competent within the monetary limits announced each year by the Ministry of Trade, and the Consumer Courts (Tüketici Mahkemeleri) are competent above these limits. Applications can also be made through TÜBİS via e-Devlet.

11. Entry into force

Before placing the order, the BUYER confirms electronically that they have read and accepted the Pre-Information Form and this contract. The contract is deemed concluded upon confirmation of the order, and a copy is sent to the BUYER by e-mail on request.